The Trusted Communication Fabric for P&C Insurance
Coordinate communication across employees, policyholders, and service providers from one platform, bringing clarity to every interaction and keeping work moving.
46% cycle time reductionEncova Insurance Decreases Cycle Times and Increases Customer Satisfaction with Text Messaging
Case study
35% fewer callsFollowing Success in Claims, Plymouth Rock Assurance Expands Use of Hi Marley
Case study
Paper checks 24% → 14%Westfield Integrates One Inc and Hi Marley to Create One Unified Conversation
Case study
85% of claims have photosOhio Mutual Insurance Group Shares Early Impact of Hi Marley's Conversational FNOL
Case study
CFNOL live in 6 weeksHeritage Insurance Holdings, Inc. Partners with Hi Marley to Manage High Volume of Claims During CAT Season
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108% case-creation increaseNorfolk & Dedham Group Elevates the Claims Experience with Templates
Case study
The Platform
One Connected Platform,
Purpose Built for Insurance
Connect communication across your business, creating shared context that keeps teams aligned and informed.
InboxSmart sort
Assigned To Me
7 cases
Sofia Mitchell
CLM-QH-001Just now
Thank you, that is such a relief!1
Kathy Nguyen
CLM-CAT-00114 min ago
That is wonderful news, thank you!2
Daniel Foster
CLM-12345678951 hour ago
Appreciate the quick update, thanks!9
Andre Coleman
CLM-12345678913 hours ago
Perfect, thanks for making this easy.
Robert Johnson
CLM-1234567893Yesterday
Thanks so much for keeping me posted!
Jane Smith
CLM-1234567892Jul 13
Great, thanks for adding my contractor!
Maya Roberts
CLM-A6ERO-001Jul 11
Sounds good, thank you for arranging it!
SMSofia MitchellCLM-QH-001Insured
Jessica ParkerHi Sofia - thanks for reporting your claim. I see you were in a collision. Can you tell me a bit more about what happened and the damage to your car?
2:12 PM
SMSofia Mitchell
Hi Jessica, I was rear-ended at a stoplight on my way home. The back bumper is pretty crushed and the trunk won't close all the way.
2:15 PM
Jessica ParkerI'm sorry to hear that. When you get a chance, can you send a few photos of the damage to your car? That will help us get your estimate started.
2:18 PM
SMSofia Mitchell
Here you go - I just sent three photos. When do you think someone can look at it?
2:21 PMHas a question
It's quiet hours for this contact. 3 scheduled messages
SMWrite a message…0 / 1400
EnglishSend
Details
Manage
Information
Customer Information
NameSofia Mitchell
Phone Number(555) 800-0010
Emailsofia.m@example.com
Created ByJessica Parker
IDCLM-QH-001
StatusIn Progress
TypeAuto Claim
Role TypeInsured
Incident Details
Date2026-07-11
LocationCommonwealth Ave & Dartmouth St, Boston, MA
DescriptionRear-end collision at a stoplight - rear bumper and trunk damage
Media3
Notes2
Details
Manage
Information
Customer Information
NameSofia Mitchell
Phone Number(555) 800-0010
Emailsofia.m@example.com
Created ByJessica Parker
IDCLM-QH-001
StatusIn Progress
TypeAuto Claim
Role TypeInsured
Incident Details
Date2026-07-11
LocationCommonwealth Ave & Dartmouth St, Boston, MA
DescriptionRear-end collision at a stoplight - rear bumper and trunk damage
Media3
Notes2
SMSofia MitchellCLM-QH-001Insured
Jessica ParkerHi Sofia - thanks for reporting your claim. I see you were in a collision. Can you tell me a bit more about what happened and the damage to your car?
2:12 PM
SMSofia Mitchell
Hi Jessica, I was rear-ended at a stoplight on my way home. The back bumper is pretty crushed and the trunk won't close all the way.
2:15 PM
Jessica ParkerI'm sorry to hear that. When you get a chance, can you send a few photos of the damage to your car? That will help us get your estimate started.
2:18 PM
SMSofia Mitchell
Here you go - I just sent three photos. When do you think someone can look at it?
2:21 PMHas a question
Contractors
Service Providers
Payments
Collaborators
Agents
Field Adjusters
Repairs
Unite™, the Conversational Network
Extend communication beyond your organization by connecting the technology and service providers that support the policyholder journey, creating a more seamless experience.
Explore the Conversational Network
Automated
Hi Sofia, I have an update on your claim.Great, has it been approved?AI Assistant
Yes, your claim has been approved and you should expect payment within 3-5 business days.AI & Automation
Turn conversations into coordinated action with AI that understands context, recommends the next best action, and reduces manual work.
Explore AI & Automation
Better Communication,
Measurable Results
35–50%
Inbound call reduction
60–90%
Voicemail reduction
30%
Cycle time reduction
4.8/5
Average customer satisfaction rating
Solutions
Insurance Solutions Built Around Your Business Priorities
Explore solutions designed to help insurance teams improve operations, deliver better experiences, and work more efficiently.
Automations
FNOL
Repair evaluation
Rental selection
Voice assist
Rental reminder
Repair appointment reminder
Repair assistant
Repair complete
FNOL
Repair evaluation
Rental selection
Voice assist
Complete
Rental selection
Starting…
Voice assist workflow has started
Improve Claims Operations
Connect employees, policyholders, and service providers in one conversation to automate routine work and keep claims moving.
Explore Claims Automation
AI Assistant
Hi Rohit, your Lovable Insurance auto policy just renewed for another year. Your new monthly premium is $172.45 (was $147.32). Your autopay will draft on November 21.
Thank you for the update!Strengthen Policyholder Relationships
Deliver proactive communication that keeps policyholders informed, reduces uncertainty, and builds trust that improves service experiences and supports long-term retention.
Explore Service & Retention
Increase Workforce Efficiency
Give employees the context, automation, and AI assistance they need to spend less time chasing updates and more time moving work forward.
Explore Workforce Efficiency
Learn How Insurers Are Creating Better Experiences for Employees and Policyholders
Our goal is to communicate seamlessly with our customers and real time two-way texting is the solution.
Rocco Neglia
Vice President, Claims and Loss Prevention
Our adjusters were skeptical at first, and now they cannot imagine working without it. Hi Marley just fits the way people actually want to communicate.
Megan Alvarez
Claims Transformation Lead
Moving claims communication to text was the easiest win we have had in years. Our satisfaction scores climbed and our teams are less overwhelmed.
Priya Ramanathan
VP of Claims Operations
What we're here to make possible
A Trusted Contact for the Everyday and the Unexpected
Hi Marley helps carriers create lasting connections with the people they protect, bringing clarity, understanding, and reassurance through life's adventures.
Every Great Partnership Starts With a Conversation
Tell us about your business and what you're looking to achieve. We'll tailor a personalized demo around your goals and show you how Hi Marley can help.
