Hi Marley is proactively addressing the FCC’s updated TCPA rules on robocalls and robotexts, including expanded opt-out keyword detection, flexible consent revocation handling, and commitment to secure, compliant communication with policyholders.

Successful change management is key to adopting new technology in the insurance industry. We help our customers foster awareness, engagement, and sustained usage, maximizing the platform’s value and long-term success.

Hi Marley's Joe Urban, Director of Solutions and Consulting, and Alex Burgess, Principal Industry Strategist, explore Hi Marley's new Conversational FNOL solution and how it breaks through some of the industry's biggest challenges related to FNOL and simplifies the claim intake process, enabling one unified conversation from FNOL all the way to claim closure.

Curiosity and empathy are crucial for creating product breakthroughs, and they helped shape Hi Marley’s Conversational FNOL. Director, Product Nick Cook discusses how Hi Marley reimagined FNOL to streamline the process, reduce friction, and improve satisfaction for both carriers and customers.

Ohio Mutual Insurance Group partnered with Hi Marley to implement Conversational FNOL and experienced streamlined communication, improved claims triaging, more efficiencies during catastrophic events, and opened doors to future innovations.

Jonathan Tushman explores the revival of the Cucumber TDD framework in the era of LLMs, imagining a future where AI automates test creation and iteration from Gherkin syntax and reflects on how Cucumber once simplified tech due diligence and could now streamline engineering workflows again with AI.

To better understand how policyholders navigate an auto total loss claim, Hi Marley surveyed 800 US policyholders who experienced an auto total loss claim in the past three years. The results revealed key insights into how carriers can improve the auto total loss claim process and policyholder satisfaction.

The Pull Request (PR) workflow has become a foundational and trusted checkpoint in software development, enabling seamless integration of AI tools. PRs are the perfect "human-in-the-loop" mechanism that allows Gen AI to thrive in engineering environments without disrupting existing workflows.