Alex is a leader of Product and Industry Strategy at Hi Marley. He drives innovative use cases for omnichannel customer conversations across the insurance lifecycle. Before Hi Marley, Alex spent a decade with Liberty Mutual, where he was VP of Customer Experience. There, he led experience design, retention tactics, and omnichannel service strategy for the company’s direct and independent agent channels. Alex also spent six years in Management Consulting, where he worked with companies across the globe on customer loyalty and growth strategy. 

Alex has an MBA from the Tuck School of Business at Dartmouth, and a BA from Colby College. He lives north of Boston with his wife and two daughters and enjoys coaching soccer and visiting U.S. National Parks. 

As Director of Solutions and Consulting at Hi Marley, Joe Urban partners with insurance carriers to understand their business challenges and ensure they maximize Hi Marley’s built-for-insurance platform to enhance adjuster efficiency while delivering a simple, lovable policyholder experience. Before joining Hi Marley, Joe was Vice President of Solutions & Consulting at CCC Intelligent Solutions, where he led teams of consultants and sales engineers to drive innovation in the auto physical damage market. Prior to CCC, Joe worked as a consultant, developing a passion for working directly with customers to improve their businesses. 

Joe holds Bachelor’s degrees in Business Process Management and Supply Chain Management from University of Illinois in Urbana-Champaign. When not working or traveling, Joe will likely be found on the ice playing hockey or on the water catching fish.