Improving Insurance Communication Starts with Better Collaboration
Navigating the insurance industry’s complexities requires collaboration internally with your organization and externally with your customers and third-party service providers.
With Hi Marley’s extensive collaboration features, carriers reduce complexity, interaction cycle times and communication churn across claims and service workflows.
Benefits of Collaboration
As a robust collaboration platform, the Hi Marley Insurance Cloud delivers:
"Hi Marley makes the hand-off easier in the claims process. When the advisor is done with their initial contact, they can easily add others, like the material desk adjuster, auto appraiser or anyone else who touches the claim, to the text chain and keep the conversation going. Everyone can collect photos and information they need, communicate about the estimate, repairs, provide updates and more."
"Hi Marley offers purpose-built functionality that will help us improve our communication and collaboration across claims. Our adjusters saw immediate value in features like automated transcript uploads to claim files and the ability to send and receive photos, video and other media, that would help tremendously in their day-to-day responsibilities, streamlining workflows and increasing efficiencies.”
“When I started using Hi Marley, I was astonished at how quickly making it our centralized method of communication relieved stress for our adjusters and sped up the claims process for the insured. With Hi Marley, adjusters can be responsive to several customers at once, which is valuable with their busy workload. It helps us stay organized and multitask, which is crucial for working in the claims industry.”
"Before Multi-Party Texting, I would need to open separate conversations for one claim if the driver and policyholder were different. Now I can collect information like photos or police reports in one place without making repetitive phone calls. If I could just use Hi Marley and never the phone, I would!”
Collaboration and Internal Efficiency
Notes tagging with mentions and replies allows multiple carrier operators, supervisors and third parties to collaborate on cases.
Group Assignments
Conversations
and Replies
Mobile App
Collaboration and Network Connectedness
APIs and Webhooks
75+
APIs and Webhooks
Enable Communication and Collaboration Across Organizational Boundaries
Hi Marley system, giving carriers complete control over who can view and participate.
Collaboration and Streamlined Workflows
Message prefixes provide helpful context to the end user in a multi-operator conversation.
Prefixes
Group Assignments
Texting
Notifications
Did you know?
The combined power of Hi Marley’s Collaboration Hub and Coaching
capabilities produce even greater results for CSAT and cycle time.
