The Hi Marley Insurance Cloud
Transforming insurance conversations across the
entire ecosystem.
Improving Insurance Communication Starts with Better Collaboration
Insurance communication is complex and ripe with inefficiencies that cost the industry more than $200 billion a year. With policyholder churn from 10% to 15%, improving communication and customer satisfaction isn’t a nice to have — it’s a must have.
But with options ranging from generalist chatbots to text-only solutions, making the right choice for your digital strategy can be confusing. You need a conversational platform that facilitates insurance communication flows to:
- Positively transform the customer experience
- Increase handling efficiency
- Create desired claims outcomes
- Reduce handling stress on adjusters
- Improve customer retention
A Radically Simplified Human-to-Human Experience
Hi Marley makes it simple for policyholders to connect with their carrier via text, cutting through communication inefficiencies. Hi Marley connects policyholders with an entire ecosystem of service providers, enabling them to seamlessly communicate. Flexible, API-driven integrations easily and cost-effectively connect with your policy and claims administration systems to drive value while AI-driven alerting coaches reps on where to focus engagement to create lovable policyholder interactions. Don’t take our word for it — pilots can be set up in as little as one day.
The Hi Marley Insurance Cloud
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Collaboration Hub
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AI Coaching and Data Insights
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Conversational Network
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Secure Communication Tools
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Enhanced Automation
Collaboration Hub
Hi Marley’s Collaboration Hub creates a unified conversation by connecting carriers and policyholders with the full insurance ecosystem. Omni-channel communications span text, mobile apps, websites and more. Reps can facilitate outbound messaging to targeted individuals or groups and are alerted in their chat queue of inbound policyholder communications. Improve efficiency and case handling with shared case notes and other features such as Hi Marley Connect, a lightweight browser extension that leverages Hi Marley’s capabilities across systems. Learn More
AI Coaching and Data Insights
Better outcomes for policyholders are tied directly to an employee’s claim handling expertise. Coaching capabilities provide tailored performance insights and AI-driven alerts the voice of the customer while empowering adjusters to focus on engagement and follow-up. Hi Marley’s message intelligence engine ingests conversational data and provides alerts so users can engage with the policyholder, de-escalating potential issues. The dashboards help managers identify improvement opportunities at individual and team levels. Learn More
Conversational Network
Power your digital engagement strategy with our suite of 75+ webhooks and APIs that connect Hi Marley with your core insurance systems and third-party technology providers to facilitate communications across organizational boundaries. Our pre-built integration accelerators with leading core insurance systems such as Guidewire and Duck Creek increase speed and ease implementation, easily capturing conversational data, case notes and engagement activity within the Hi Marley Insurance Cloud. Learn More
Secure Communication Tools
The Hi Marley Insurance Cloud contains the workflows, security and compliance features carriers need to mitigate risk and confidently deploy texting. The platform is SOC2 compliant, integrates securely with core insurance systems and expertly supports opt-in, opt-out management. Legal and compliance teams have assurance that security is at the forefront of your digital engagement strategy with features like automated documentation of SMS conversation transcripts, permission settings for case visibility, message templates, text and image redaction, audit logging and more. Learn More
Enhanced Automation
Hi Marley’s automation workflows ensure insurance-specific execution on every customer interaction. No need for translation services – our AI-driven intelligence engine instantly translates messages across 25 languages, easing communication between carriers and customers. Scheduled communication enables messages to auto-trigger based on standard events and specific customer needs. Enterprise-grade group and user management features allow adjusters to easily cover for one another, improving internal collaboration and customer satisfaction. Learn More
The Hi Marley Insurance Cloud
Collaboration Hub
Hi Marley’s Collaboration Hub creates a unified conversation by connecting carriers and policyholders with the full insurance ecosystem. Omni-channel communications span text, mobile apps, websites and more. Reps can facilitate outbound messaging to targeted individuals or groups and are alerted in their chat queue of inbound policyholder communications. Improve efficiency and case handling with shared case notes and other features such as Hi Marley Connect, a lightweight browser extension that leverages Hi Marley’s capabilities across systems. Learn More
AI Coaching and Data Insights
Better outcomes for policyholders are tied directly to an employee’s claim handling expertise. Coaching capabilities provide tailored performance insights and AI-driven alerts the voice of the customer while empowering adjusters to focus on engagement and follow-up. Hi Marley’s message intelligence engine ingests conversational data and provides alerts so users can engage with the policyholder, de-escalating potential issues. The dashboards help managers identify improvement opportunities at individual and team levels. Learn More
Conversational Network
Power your digital engagement strategy with our suite of 75+ webhooks and APIs that connect Hi Marley with your core insurance systems and third-party technology providers to facilitate communications across organizational boundaries. Our pre-built integration accelerators with leading core insurance systems such as Guidewire and Duck Creek increase speed and ease implementation, easily capturing conversational data, case notes and engagement activity within the Hi Marley Insurance Cloud. Learn More
Secure Communication Tools
The Hi Marley Insurance Cloud contains the workflows, security and compliance features carriers need to mitigate risk and confidently deploy texting. The platform is SOC2 compliant, integrates securely with core insurance systems and expertly supports opt-in, opt-out management. Legal and compliance teams have assurance that security is at the forefront of your digital engagement strategy with features like automated documentation of SMS conversation transcripts, permission settings for case visibility, message templates, text and image redaction, audit logging and more. Learn More
Enhanced Automation
Hi Marley’s automation workflows ensure insurance-specific execution on every customer interaction. No need for translation services – our AI-driven intelligence engine instantly translates messages across 25 languages, easing communication between carriers and customers. Scheduled communication enables messages to auto-trigger based on standard events and specific customer needs. Enterprise-grade group and user management features allow adjusters to easily cover for one another, improving internal collaboration and customer satisfaction. Learn More
The Hi Marley Insurance Cloud Powers Usage-Specific Solutions
Hi Marley delivers the Insurance Cloud to customers with solutions that address key parts of the policyholder experience. Learn how Hi Marley can help your organization deliver exceptional experiences in claims, service and sales.
Hi Marley Improves Insurance Communication
We’ve built the platform to improve every aspect of insurance communication.
Improved Workday
Reps have an improved workday, with streamlined communication and faster time to resolution.
Measure Performance
Supervisors can measure performance of teams and customer satisfaction scores.
Profitable Growth
Leadership can see measurable ROI with Hi Marley, from reducing calls to resolution, to realizing profitable growth.
