Hi Marley surveyed 1,000 policyholders who interacted with their carriers over the past six months to learn more about their recent service experiences, expectations and preferences, revealing insights that can help carriers rethink how they provide service through communication options and AI-driven automation to improve speed, efficiency and customer satisfaction.

This report explores policyholders’ experiences with first notice of loss (FNOL) and how carriers can improve this crucial first step in the claims process.

Uncover the most common questions in workers’ compensation claims to improve outcomes, streamline the process, and provide much-needed support to injured workers on their recovery journey.

Read our report to learn how carriers can streamline the total loss process, reduce costs and improve the customer experience.

Uncover policyholders’ most frequently asked questions, who they involve and how to get ahead of these inquiries.

We analyzed data tied to a representative sample of 100 high caseload adjusters from across our carrier customers to answer the question, “can TTFC accurately predict how an adjuster will handle a claim throughout its lifecycle?” and reveal how TTFC can significantly impact customer satisfaction, cycle times, cost savings and more.

Carrier success depends on customer satisfaction—it all comes down to creating positive, lovable experiences for policyholders. To better understand what drives claims consumer satisfaction, Hi Marley conducted an analysis of aggregate customer data.