Lori Pon is 20+ veteran of the insurance industry with extensive experience in developing a holistic vision and roadmap for seamless service delivery. She has successfully led the build, implementation and organizational change management for core platforms and integrations across the insurance ecosystem. In her current role, Lori serves as ACG’s Insurance Claims Innovation Leader. She oversees governance of the Claims technology roadmap and is responsible for managing large-scale enterprise software solutions and delivery of best-in-class products and capabilities from ideation to implementation. Her role includes determining the feasibility and viability of innovation concepts to include business case development, program management oversight, organizational change management and post-implementation evaluation. She has responsibility for the strategic project portfolio through the full lifecycle and ensures alignment to enterprise and departmental objectives. Lori received her BA in Business Administration from Wesleyan College and MBA from Mercer University. Lori has earned her Project Management Professional (PMP®) designation and is Lean Six Sigma Green Belt certified.

Julia Manghis is a Senior Customer Success Manager at Hi Marley. She partners with customers’ internal stakeholders to understand their texting strategies and make sure their adjusters experience within the Hi Marley platform mirrors that while also providing best practices for adoption and engagement.