Independent agents are embracing digital tools, omnichannel communication and proactive education to meet rising consumer expectations while maintaining the personal touch that builds lasting trust.

Clear and empathetic communication is critical for alleviating negative emotions associated with total loss. Policyholders are more likely to feel supported and less stressed when carriers provide timely updates, answer questions thoroughly and show genuine concern.

Hi Marley Principal Product Manager Nick Cook shares about his career journey into product management, and how having empathy and curiosity can make a big difference.

The annual awards program includes companies of all sizes, from startups to those in the enterprise, and honors both remote-first employers as well as companies in large tech markets across the U.S.

Plymouth Rock Assurance's Chief Claims Officer Paul Measley shares three strategies agents should focus on to build trust during the hard market.