Webinar

Revolutionizing FNOL: How Conversational Technology is Shaping the Future

Join early design partners and industry experts for a discussion on the challenges faced in the FNOL process and how innovation is paving the way for improvements.

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Press Release

Hi Marley, Copart, and Plymouth Rock Assurance, Named a 2024 Insurance Luminary by PropertyCasualty360 for Total Loss Assist Innovation

The trio's collaboration wins in the Technology Innovation Category for their partnership in developing Hi Marley's Total Loss Assist.

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Webinar

Hi Marley’s Total Loss Assist Unveiled: Early Adopters Share Real-World Impact and Future Innovation

Ready to improve the total loss process? Join ACG's Chris Gerhardt, Indiana Farm Bureau's Jake Carr and Copart's Jeff Dunlap for a crucial, results-focused webinar.

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White Paper

Combining Automation and Empathy: How Carriers Can Tackle the Most Frequently Asked Questions in Workers’ Compensation Claims

Uncover the most common questions in workers’ compensation claims to improve outcomes, streamline the process, and provide much-needed support to injured workers on their recovery journey.

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White Paper

Accelerate Customer Satisfaction in Auto Total Loss Claims

Read our report to learn how carriers can streamline the total loss process, reduce costs and improve the customer experience.

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White Paper

Voice of the Policyholder Survey: FNOL’s Impact on Claim Satisfaction

This report explores policyholders’ experiences with first notice of loss (FNOL) and how carriers can improve this crucial first step in the claims process.

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Resource Center

Data Sheet
Hi Marley’s Conversational FNOL
With Conversational FNOL, customers explain what happened in their own words and carriers gather pertinent information up-front. Any operator assigned to the Hi Marley case can access and reference the stories and data throughout the claim lifecycle.
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Data Sheet
The Hi Marley Insurance Cloud
Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS.
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Data Sheet
Hi Marley’s Intelligent Translation Feature
Easily break down barriers and communicate across 25 languages to solve claims faster.
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Data Sheet
Hi Marley Integration with Guidewire ClaimCenter
Hi Marley’s seamless ClaimCenter integration is improving claim adjuster efficiency.
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Data Sheet
Hi Marley Integration with Sapiens ClaimsPro for P&C Insurers
The Hi Marley integration with Sapiens ClaimsPro optimizes the claims process for carriers using P&C CoreSuite. Adjusters can now manage Hi Marley cases directly within their ClaimsPro system, saving time and creating better experiences for policyholders.
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Data Sheet
Hi Marley’s Total Loss Assist
With Hi Marley’s Total Loss Assist, carriers tackle total loss process inefficiencies to improve claims handling.
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Data Sheet
Hi Marley Integration with Insuresoft Diamond
Elevate customer satisfaction through better claims communication.
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Data Sheet
Hi Marley’s Integration with Duck Creek Claims
Discover how the our Duck Creek Claims integration is enhancing communication and information sharing between adjusters and policyholders.
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Data Sheet
Hi Marley Mobile App
The Hi Marley Mobile App supports carrier operators away from their desks. With functionality to support existing workflows, the Mobile App allows carriers to keep customer conversations flowing, increase internal teamwork and reduce cycle times.
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Data Sheet
Guidewire InsuranceNow
The Hi Marley integration with Guidewire InsuranceNow enhances communication and information sharing between carriers, policyholders and other ecosystem players during the claims process through a simple, hassle-free texting conversation.
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Data Sheet
Accelerate Efficiency and Improve Performance with on-the-job Coaching and Insights
Tailored performance insights and AI-driven alerts empower employees with real-time notifications to improve the customer experience.
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Data Sheet
The Hi Marley Collaboration Hub
Create simple, unified conversations across the entire insurance ecosystem.
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Data Sheet
Hi Marley and Plnar Integration
Designed with a seamless policyholder experience in mind, customers are delighted with ease of communication and faster claim settlement
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Data Sheet
One Inc.’s ClaimsPay 3.0
Hi Marley enables texting from One Inc’s platform, enhancing One Inc’s digital payments with support for two-way conversations.
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Data Sheet
Hi Marley Integration with Sapiens Workers’ Compensation CoreSuite
The integration enhances communication and information sharing between carriers and workers’ compensation claimants during the entire claims process through a simple, hassle-free texting conversation.
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Data Sheet
Lovable Solution Transition
Easily transition from Zipwhip to Hi Marley and unlock the power of a texting solution that is purpose-built for insurance.
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Data Sheet
Survey Finds Canadian Insurance Customers Prefer Texting
August 2021 survey data from nearly 1,000 Canadian policyholders show how they prefer to communicate with their insurers.
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Data Sheet
‘State of Business Texting’ Survey Results
Survey data from June 2021 highlights policyholders’ desire to text.
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Data Sheet
Outreach
Outreach gives insurers everything they need to target, notify and engage with customer groups regarding notable events.
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Data Sheet
Phone vs. Text for Claims
Texting can decrease overall claims cycle time and improve customer satisfaction compared to phone calls.
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