September 07, 2022
New Research Reveals What Factors Can Turn a Four-Star Experience into a Five-Star Experience
To understand the elements that bring a near-perfect experience down to a four-star review, Hi Marley analyzed thousands of four-star claims survey responses in its database and identified 1,300 claims with comments that specifically referenced issues or aspects of the claim that, if handled differently, would have resulted in a five-star rating.
