Video

Conversations That Connect Episode 1: Curiosity Over Fear: Navigating AI in Insurance

In the debut episode, Jonathan Tushman, Hi Marley’s Chief AI Officer and CTO, joins host Stephanie Behnke to explore how AI is shaping the day-to-day work of claims professionals, what has surprised him most about this moment in technology, and the possibilities automation is creating for the future of insurance.

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Press Release

New Research Details How Communication Behaviors Impact Insurance Carrier Claim Cycle Time and Customer Outcomes

Hi Marley's analysis of more than 380,000 claims messages reveals key interactions in claim conversations that reduce friction, accelerate resolution, and improve customer satisfaction.

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Press Release

Hi Marley Now Available in AWS Marketplace

This new listing enables P&C carriers to accelerate procurement and deployment of Hi Marley’s solutions through their existing AWS commitments.

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Press Release

Hi Marley Appoints Verisk’s Scott Stephenson to Board of Directors

Scott G. Stephenson, former Chairman, President, and CEO of Verisk Analytics, has joined Hi Marley's Board of Directors to support its growth and enterprise expansion.

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Press Release

Hi Marley and Verisk Team Up to Streamline Property Claims Communication

Hi Marley’s Workflow Assist™ with Verisk XactAnalysis® connects parties into a single conversation thread and leverages automation to help improve the property claims experience.

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Webinar

Hi Marley’s Total Loss Assist Unveiled: Early Adopters Share Real-World Impact and Future Innovation

Ready to improve the total loss process? Join ACG's Chris Gerhardt, Indiana Farm Bureau's Jake Carr and Copart's Jeff Dunlap for a crucial, results-focused webinar.

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Product Demo

Hi Marley and Guidewire ClaimCenter in Action

See how Hi Marley and Guidewire ClaimCenter are unlocking real-time communication, automation, and ROI for entire claims organizations in just minutes.

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Webinar

Transforming Claims with Responsible, AI-Powered Conversational FNOL™

See how Conversational FNOL transforms claims with automation, simplicity, and empathy. Join our demo and expert Q&A with the FNOL team!

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White Paper

Accelerate Customer Satisfaction in Auto Total Loss Claims

Read our report to learn how carriers can streamline the total loss process, reduce costs and improve the customer experience.

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Resource Center

Video
Conversations That Connect Episode 1: Curiosity Over Fear: Navigating AI in Insurance
In the debut episode, Jonathan Tushman, Hi Marley’s Chief AI Officer and CTO, joins host Stephanie Behnke to explore how AI is shaping the day-to-day work of claims professionals, what has surprised him most about this moment in technology, and the possibilities automation is creating for the future of insurance.
Watch Now
Video
Workflow Assist™ Fireside Chat
Verisk’s Jeff Young and Hi Marley’s Hugh Allen go behind the scenes of Workflow Assist™, a Hi Marley integration with XactAnalysis® cutting inbound calls and boosting CSAT.
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Video
Hi Marley’s Workflow Assist™ Integration with Verisk™ XactAnalysis®
Through a real-time, two-way integration with Verisk™, Hi Marley’s Workflow Assist™ with XactAnalysis® ensures seamless collaboration among all stakeholders involved with the claim. Carriers using Workflow Assist report measurable gains in efficiency and customer NPS.
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Video
Hi Marley for Adjusters
Hi Marley helps adjusters create more lovable moments. Learn which features of the conversational platform users benefit from most in their daily activities.
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Video
Alex Burgess on Conversational FNOL’s Impact on Call Deflection
Alex Burgess, Principal Industry Strategist at Hi Marley discusses the ROI of Hi Marley’s Conversational FNOL and its impact on call deflection in this clip from the Transforming Claims with Responsible, AI-Powered Conversational FNOL™ webinar.
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Video
Alex Burgess on Why Hi Marley Wanted to Create a More Lovable FNOL Experience
In this clip from the Transforming Claims with Responsible, AI-Powered Conversational FNOL™ webinar, Alex Burgess, Principal Industry Strategist at Hi Marley discussed why Hi Marley created Conversational FNOL and how it’s reshaping the claims experience.
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Video
Joe Urban on Conversational FNOL’s Impact on Customer and Adjuster Satisfaction
During the Transforming Claims with Responsible, AI-Powered Conversational FNOL™ webinar, Joe Urban, Director of Solutions and Consulting, discusses how Hi Marley’s Conversational FNOL impacts customer and adjuster satisfaction.
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Video
Alex Burgess on How Conversational FNOL Deploys Responsible AI
Alex Burgess, Principal Industry Strategist at Hi Marley discussed how Hi Marley’s new Conversational FNOL™ solution uses responsible AI to simplify the claims intake process during the Transforming Claims with Responsible, AI-Powered Conversational FNOL™ webinar.
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Video
A Glimpse Into Guidewire ClaimCenter Cloud
Claims professionals can utilize Hi Marley’s conversational tools directly in the Guidewire ClaimCenter platform to automate the initiation of text conversations, enable real-time updates on claim status, ensure security and compliance measures and more.
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Video
Uncover the Most Frequently Asked Questions in Workers’ Compensation Claims
Hi Marley found that six root causes drive the most frequently asked questions in workers’ compensation claims. Carriers who stay ahead of these inquiries will improve clarity, streamline the process and provide injured workers the support they need to return to their livelihoods faster.
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Video
Hi Marley’s Conversational FNOL
Hi Marley creates one unified conversation from FNOL to case closure. Carriers can increase call deflection, decrease claim re-assignments and reduce cycle times while staying focused on the customer. And for insureds, Hi Marley’s Conversational FNOL allows for free-flowing communication on their preferred channel.
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Video
What Drives 1-Star and 5-Star Customer Satisfaction Scores in Claims?
To better understand what drives claims consumer satisfaction, we analyzed nearly 25,000 1-and-5-star customer survey responses from more than 50 of our P&C carrier partners in Hi Marley’s database to reveal the biggest drivers of optimal and sub-optimal claims experiences.
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Video
Accelerate Efficiency and Improve Performance with on-the-job Coaching and Insights
Hi Marley’s Coaching capabilities provide insights and alerts to amplify the policyholder’s voice while empowering adjusters to focus on engagement and follow-up. Hi Marley’s message intelligence engine ingests conversational data and provides alerts so users can engage with the policyholder, de-escalating potential issues.
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Video
Kate Dodson Shares Why Ohio Mutual Insurance Group Chose to be a Conversational FNOL Design Partner
Hi Marley spoke with Kate Dodson, Senior Project Manager at Ohio Mutual, who shared the carrier’s experience as a design partner for Conversational FNOL, a product offering that is transforming the FNOL process to be faster, easier, and more efficient.
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Video
Kate Dodson, Ohio Mutual Insurance Group, on Early Results with Conversational FNOL
Hi Marley spoke with Kate Dodson, Senior Project Manager at Ohio Mutual, who shared why Ohio Mutual Insurance Group adopted this solution and the significant benefits they’ve observed, including higher call deflection, more efficient triaging and improved customer satisfaction.
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Video
Glenn Shapiro, Retired Allstate President, Discusses Conversational FNOL’s Impact on the Critical Moment of Truth
Hi Marley’s Conversational FNOL is transforming the FNOL process to be faster, easier, and more efficient. Glenn Shapiro, Retired Allstate President discusses the evolving role of FNOL and the pivotal impact Conversational FNOL has on this critical moment of truth.
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Video
Chris Gerhardt, ACG on Benefits of Total Loss Assist, Including Reduced Calls and Storage Fees
Chris Gerhardt, Claims Director at ACG, discusses how Hi Marley's Total Loss Assist helped ACG reduce inbound calls by 30%, storage fees by 9-20%, and created overall efficiency improvements for adjusters.
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Video
Jake Carr, Indiana Farm Bureau, Discusses Reduction in Cycle Time with Total Loss Assist
In this clip, Jake Carr, Auto Damage Manager at Indiana Farm Bureau, discusses how Hi Marley’s Total Loss Assist reduced cycle time by 22% for his organization.
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Video
Jeff Dunlap, Copart, on How Carriers with Total Loss Assist See Reduction in Release Issues and Cycle Time
Copart’s Director of Operations, Jeff Dunlap, shares insights on why strategic partnerships and products like Total Loss Assist are invaluable for carriers in today’s competitive market. In this clip, Jeff discusses how all carriers with Total Loss Assist have seen a reduction in release issues and cycle time.
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Video
Jake Carr, Indiana Farm Bureau, Discusses How Total Loss Assist Saves Time without Added Headcount
Early adopters share their organizations’ experiences with Total Loss Assist (TLA). In this clip, Jake Carr, Auto Damage Manager at Indiana Farm Bureau, discusses how Hi Marley’s Total Loss Assist saves adjuster time without requiring additional headcount.
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Video
Hi Marley’s Total Loss Assist
Through our integration with Copart, Hi Marley's Total Loss Assist is reducing the touchpoints needed to resolve auto total loss claims while increasing customer satisfaction.
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Video
Hi Marley Explainer Video
Learn about Hi Marley, the intelligent conversational platform built for P&C insurance and powered by SMS.
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Video
The Hi Marley Collaboration Hub
Navigating the insurance industry’s complexities requires collaboration internally with your organization and externally with your customers and third-party service providers. With Hi Marley’s collaboration features, carriers reduce complexity, interaction cycle times and communication churn across claims and service workflows.
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Video
The Value of Time to First Contact
Learn why efficient communications and responsiveness, including time to first contact or how long it takes for an adjuster to contact and insured after they file a claim significantly impacts cost savings, process efficiencies and customer satisfaction.
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Video
Tech Trends #16: How Technology Is Transforming P&C Insurance
Laura Drabik, Chief Evangelist at Guidewire Software
Hear how new technologies are enabling insurers to make a profound difference in people's lives—from the perspective of someone who started her career as a claims adjuster in CAT response.
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Video
Modernizing the Claims Payment Process with the Hi Marley and One Inc Integration
Through this integration, carriers will be empowered by improved processing times from claim intake through payment​, faster claim payouts​, increased customer satisfaction and retention through ease of service​ and more!​
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Video
Hi Marley Guidewire ClaimCenter Accelerator
Together with Guidewire, Hi Marley helps you create a claims experience that removes friction from your adjusters, provides insights into areas of performance for claims supervisors and simplifies the communication process for your policyholders.
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Video
Transform Insurance CX to Retain Customers and Combat Rising Costs
Reuters Events
Panelists from Hi Marley, American Family and other insurance and insuretech organizations share how carriers can transform the customer experience, create a best-in-class digital journey and ultimately, work towards an organization with the customer placed at the very heart of every decision.
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Video
Insurtech Innovators Presents: Making Insurance Convenient
Insurtech innovators from Hi Marley, PLNAR and Prelude Software share how their solutions are boosting efficiency by engaging customers through digital experiences.
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