Hi Marley’s Guidewire ClaimCenter 9, 10, and Cloud Accelerators
Together, Hi Marley and Guidewire offer carriers an integrated experience that removes friction from claims and service workflows. Automation and conversational tools streamline daily tasks, increase internal and external collaboration, and simplify communication for customers to create a more lovable claims experience.
“The powerful combination of Hi Marley and Guidewire ClaimCenter made automated status updates possible, keeping QBE customers informed and improving the efficiency of adjusters.”
Joseph Liedtke VP Integration Transition Oversight QBE North America Learn More
“After seeing the [Guidewire] integration in action, we were sold on the value of this technology and knew Hi Marley was exactly what we needed. We saw how powerful the two platforms working together could be and the efficiencies the integration would drive for our business and our policyholders.”
“We are pleased to offer this Hi Marley accelerator on the Guidewire Marketplace to help our customers deliver better experiences for policyholders and their employees. As a Premier level partner, Hi Marley is recognized for its contributions serving mutual customers.”
Becky Mattick Vice President, Global Solution Alliances Guidewire
“Our claim adjusters are enjoying the ease of exchanging messages, documents and photos via text with policyholders. And with the Guidewire integration, this content is automatically added to the claims system; one of the many Hi Marley features that has resulted in better claim service for our customers and increased job satisfaction for our team.”
“Adopting Hi Marley’s comprehensive and seamless two-way texting model will make life easier for both our customers and our representatives in a very user-friendly way.”
“Hi Marley’s accelerators that make integrations easier were a big selling point for us because other options we looked at didn’t offer that. We liked that we could begin leveraging the tool as a standalone product to improve our claims process and operations, then easily integrate once Guidewire approves the accelerator for our version of ClaimCenter.”
Smart, Supportive Functionality
Hi Marley’s seamless ClaimCenter integration simplifies claim handling, reduces documentation, and increases efficiencies by allowing claims representatives working directly within Guidewire ClaimCenter to:
- Initiate text contact and collaborate with multiple parties on a single text thread
- Promptly respond to incoming customer questions or messages with negative sentiment
- Remove language barriers with 25 different language translations
- Streamline the total loss process with automated total loss communication
- Effectively triage claims with automatic case assignment and reassignment
- Enable SMS opt-in/opt-out to maintain compliance
- Save conversation transcripts and media files all in one place
- Protect sensitive information by redacting personal data and controlling case privacy
- Sync claim status, groups and secondary operators with Hi Marley
- And more!
Hi Marley’s ClaimCenter Accelerator provides carriers with a deep integration between Hi Marley’s Conversational Platform and Guidewire for frictionless claims communication and collaboration.
Claim Reps Love an Integrated Experience
Before Hi Marley
- Difficulty prioritizing work
- Lack of control over notifications
- Time-consuming phone calls and diary notes
- Backlog of voicemails
- Start-stop, disjointed conversations
- Multi-step documentation processes
- Jumping between systems
- Playing catch-up on existing claims
After Hi Marley
- Customizable alerts and notifications
- 30-50% fewer inbound calls
- 40-60% reduction in voicemails
- Prioritize at-risk conversations with AI-enabled alerts
- Text messages and media recorded in real-time
- Work remains in ClaimCenter
- Conversational tools automate common tasks and boost productivity
- Collaborate with multiple parties in a single unified thread
A Glimpse into Guidewire ClaimCenter
A unified experience and thoughtful design cater specifically to the needs of adjusters and supervisors. Claims professionals can utilize Hi Marley’s conversational tools directly in the Guidewire ClaimCenter platform to automate the initiation of text conversations, enable real-time updates on claim status, ensure security and compliance measures and more.
Enjoy Functionality Faster
Our cloud-ready accelerators require fewer IT resources to get started. Customers integrate with Guidewire 70% faster on average with our accelerators.
Integration Benefits for the Entire Claims Organization
Hi Marley’s integration with Guidewire ClaimCenter provides carriers with a scalable solution for claims management and beyond, no matter where you are on your journey toward Cloud readiness.
Claims Representatives
Supervisors
System Administrators
IT and Solutions Architects
Innovation and Business Leaders
Customer Experience Leaders
Take advantage of conversational tools directly within ClaimCenter without ever having to leave. Handle all claim communication without toggling, cutting and pasting, or re-uploading documentation. Prioritize at-risk claims that require intervention or highlight a customer question, all while enabling collaboration in a single, unified text thread.
Identify opportunity areas and best practices to aid with onboarding teams and managing remote employees. Utilize message templates to ensure teams communicate in a consistent fashion and monitor claims that need attention due to negative customer sentiment.
Enjoy maximum control over message templates, group management, and permissions. With unique capabilities to customize default settings and automatically sync data and groups between systems, our integration reduces administrative tasks and ensures secure, efficient operations.
Free up IT resources while the business self-manages automated messages and templates. With a quick, low-maintenance integration, IT leaders can focus on building scalable and differentiated experiences without adding complexity. A robust suite of 60+ APIs and webhooks ensures the freedom and flexibility to architect any digital transformation journey while remaining secure and compliant.
Drive significant cost savings by reducing call volumes by 30-50%, shortening cycle times by 2-3 days, and increasing productivity. With our purpose-built solution for P&C insurance and add-on capabilities, business leaders can expect measurable ROI and exponential efficiency gains.
Enhance the end-user experience by ensuring consistent, seamless communication. Meet customers in their preferred channel with conversational tools like language translation and automatic replies to improve customer satisfaction. Provide lovable claims and service experiences that maximize customer adoption and retention.
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