Containing costs and driving customer satisfaction in claims is inherently challenging for P&C insurers, and in auto total loss, those challenges are magnified. Auto total losses have the lengthiest cycle times of all claim types and include steps that require multiple contacts and touch points.

Through innovation, carriers have a real opportunity to streamline the total loss process. And by making total losses simpler, more transparent and faster, carriers demonstrate their respect and value for their customers’ time and their property.

Join the conversation as we discuss the specific challenges in auto total loss and the tools and processes carriers can implement to improve these challenges from FNOL through payment.

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Panelists

Paul Measley

Vice President and Chief Claims Officer Plymouth Rock
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Mark Garrett

Director, Insurance Intelligence J.D. Power
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Sean Harrison

Claims Director, Total Loss Plymouth Rock
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Hugh Allen

Principal Product Strategist Hi Marley
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Lauren McCollem - Moderator

Customer Experience Officer Hi Marley
View Bio

Paul Measley

Vice President and Chief Claims Officer Plymouth Rock
View Bio

Mark Garrett

Director, Insurance Intelligence J.D. Power
View Bio

Sean Harrison

Claims Director, Total Loss Plymouth Rock
View Bio

Hugh Allen

Principal Product Strategist Hi Marley
View Bio

Lauren McCollem - Moderator

Customer Experience Officer Hi Marley
View Bio