Streamline Claims Communication
Hi Marley’s conversational platform integrates with Sapiens ClaimsPro for P&C to enable carriers to handle claims in one system, ensuring accurate information and increasing efficiencies. Operators on the Sapiens ClaimsPro for P&C integration can:
*Feature availability dependent on corresponding releases
Initiate text contact
Utilize message templates and schedule messages
Capture opt-in status
Translate messages in 25 languages
Record all message logs and media files
Download transcripts upon case closure
Assign and reassign adjusters
Did you know? Hi Marley also integrates seamlessly with Sapiens Workers’ Compensation CoreSuite.
A Glimpse into Sapiens ClaimsPro for P&C
With Hi Marley’s Sapiens ClaimsPro integration, adjusters have the advantage of Hi Marley functionality directly in their ClaimsPro system. Operators can send messages, create cases and document compliance information to create a seamless experience for all parties.
Integration Benefits
Reduce System Complexity
Cut down steps between systems with single-click Hi Marley case creation and straightforward adjuster assignment/reassignment actions, all within ClaimsPro.
Enhance Compliance
Ensure compliance with TCPA regulations by capturing opt-in status directly in ClaimsPro.
Boost Adjuster Efficiency
Enable adjusters to work smarter with message templates, scheduled messages, mobile number verification and language translation features.
Keep Transparent Records
Record all Hi Marley conversation details in ClaimsPro, including message logs, media files and PDF transcripts upon claim closure.
