RAM Mutual Insurance and Hi Marley Partner to Provide Safer, Faster Claims and Underwriting Experiences
Hi Marley’s Innovative Texting Platform Enables RAM to Provide High Quality Customer Service Even within the Confines of COVID-19
Esko, MN and Boston, MA – October 16, 2020 – Hi Marley announced today their partnership with RAM Mutual Insurance to provide texting services using Hi Marley’s innovative, insurance-focused communications platform.
“COVID-19 has forced us to figure out more efficient ways to do business without putting our policyholders, agents and employees at risk,” noted Angie Salmi, Vice President, Information Technology at RAM. “Being able to communicate through text messaging during underwriting and claims eliminates some of the more traditional face-to-face processes we’re accustomed to while still providing exceptional service to our customers.”
RAM values how texting is speeding up their service. Rather than having the insurance agent or independent claims adjuster serve as a go-between, the Hi Marley tool will enable RAM to easily gather information directly from the policyholders and claimants. “We also value the built-in translation tool,” noted Salmi. “It eliminates the time and expense of adding translators to the process.”
“RAM is an organization with a long history and values we admire,” noted Hi Marley CEO and Co-founder, Mike Greene. “Their commitment to excellence, focus on developing deep relationships and their aim to be resourceful in assisting others are values we respect; that alignment makes for a strong and trusting partnership.”
“With every insurance application or claim submitted, we want to provide a positive customer experience,” shared Salmi. “Hi Marley is easy to implement, is user-friendly, and in the first few weeks is already reducing processing time in both underwriting and claims. Our employees are loving it, too!”
About RAM Mutual Insurance
Founded in 1931, RAM Mutual Insurance is proud to be a leading reinsurer to the Minnesota township mutual industry. In addition to providing reinsurance coverage to over 50 Minnesota township mutuals, RAM partners with over 600 independent agencies throughout Minnesota and North Dakota to provide a full line of personal and commercial products to their policyholders.
About Hi Marley
Hi Marley is the intelligent communication platform for the insurance industry. Built by people who know and love insurance, the platform enables hassle-free texting across the entire ecosystem, empowering insurance professionals and delighting policyholders. Hi Marley’s industry leading analytics deliver novel insights that fuel continuous improvement. The solution is built for the enterprise – fast to deploy, easy to use and seamlessly integrates with other core systems. Hi Marley is empowering the world’s leading insurance carriers to reinvent the customer and employee experience. Learn more at www.himarley.com.
