Accelerate Efficiency and Improve Performance with On-the-Job Coaching and Insights

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Benefits of Coaching

Coaching insights and AI-enabled message intelligence drive business forward while proactively addressing customer needs.

Carriers enjoy:
An amplified voice of the customer
Actionable supervisor insights
Enhanced employee productivity
Lovable employee recognition
Embedded AI and analytics

20%

IMPROVEMENT

Beta users across claims-specific use cases improved adjuster response times by at least 20%.
With Coaching, Hi Marley extends beyond a communication platform. We’re leveraging data, AI and workflows to amplify the voice of the customer while empowering employees with tailored insights and guided actions.

Data & Insights for Every Persona

Customized dashboards provide critical information to continually improve performance and customer experience.

My Insights

Personalized alerts to prioritize next steps, plus an inspiring customer quote of the day.

My Team Insights

Customized supervisor tools to guide best practices and indicate opportunity areas.

My Org Insights

Organizational-level data captures industry analytics, conversational insight and sentiment analysis.

"We saw that our people used Hi Marley more, and our NPS scores improved. We are thrilled with these results. We value member service—it's our priority. There's no doubt that Coaching worked and helped us enhance member satisfaction. There's proof in the data." Continue

Patty Bullis AVP of Claims The Auto Club Group

AI-Enabled Message Intelligence

Hi Marley’s message intelligence engine ingests conversational data and provides real-time alerts so users can
proactively engage with customers, de-escalating potential issues.

Litigation Risks

Mitigate chances of legal action.

Negative Sentiment

Recognize when a customer is upset.

Delays

Identify and prevent obstacles in the claims process.

Customer Questions

Promptly respond to message inquiries.

Improve your CSAT and cycle times by combining

the power of Coaching and Collaboration.

Learn About Collaboration

Featured Resources

Blog
July 19, 2023
ACG Dramatically Improves KPIs with Hi Marley Coaching Capabilities
Hi Marley helps ACG drive member satisfaction throughout the claims process, from quickly answering questions, scheduling calls and inspections and sending and receiving media files, and with the addition of Coaching Capabilities, ACG could enhance member service and productivity.
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Blog
June 16, 2022
Three Ways Hi Marley Coaching Capabilities Can Help Retain Employees
Hi Marley's Coaching capabilities leverage the data captured in texting conversations to offer carriers actionable insights and on-the-job development for their teams. Here are three ways insurers can use Coaching to attract and retain top talent in today's competitive market.
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Data Sheet
March 21, 2023
Accelerate Efficiency and Improve Performance with on-the-job Coaching and Insights
Tailored performance insights and AI-driven alerts empower employees with real-time notifications to improve the customer experience.
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Blog
July 25, 2022
Reactive, Real-Time and Proactive Insights Drive Lovable Experiences
We look for ways to amplify the voice of the customer while supporting adjusters and supervisors by giving them the tools that make their jobs easier. Hi Marley's Coaching capabilities help us further our mission to make insurance simple and lovable by empowering employees with AI-driven alerts and tailored performance insights.
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