Collaboration - Hi Marley

Improving Insurance Communication Starts with Better Collaboration

Navigating the insurance industry’s complexities requires collaboration internally with your organization and externally with your customers and third-party service providers.

With Hi Marley’s extensive collaboration features, carriers reduce complexity, interaction cycle times and communication churn across claims and service workflows.

Benefits of Collaboration

As a robust collaboration platform, the Hi Marley Insurance Cloud delivers:

A single communication thread for all parties

Increased internal teamwork and productivity

Optimization of claims and service workflows

Streamlined external service provider communication

Delighted and supported customers

"Hi Marley makes the hand-off easier in the claims process. When the advisor is done with their initial contact, they can easily add others, like the material desk adjuster, auto appraiser or anyone else who touches the claim, to the text chain and keep the conversation going. Everyone can collect photos and information they need, communicate about the estimate, repairs, provide updates and more."

Kristen Hawkins Casualty Claims Adjuster AFR Continue

"Hi Marley offers purpose-built functionality that will help us improve our communication and collaboration across claims. Our adjusters saw immediate value in features like automated transcript uploads to claim files and the ability to send and receive photos, video and other media, that would help tremendously in their day-to-day responsibilities, streamlining workflows and increasing efficiencies.”

Pete Walkup Vice President of Claims Operations Donegal Insurance Group Continue

“When I started using Hi Marley, I was astonished at how quickly making it our centralized method of communication relieved stress for our adjusters and sped up the claims process for the insured. With Hi Marley, adjusters can be responsive to several customers at once, which is valuable with their busy workload. It helps us stay organized and multitask, which is crucial for working in the claims industry.”

Stacy Varitimos Jr. AIC, AINS, Supervisor, Physical Damage The Norfolk & Dedham Group Continue

"Before Multi-Party Texting, I would need to open separate conversations for one claim if the driver and policyholder were different. Now I can collect information like photos or police reports in one place without making repetitive phone calls. If I could just use Hi Marley and never the phone, I would!”

Kevin Grondin Auto Claims Director Plymouth Rock Assurance Continue

Collaboration and Internal Efficiency

Notes tagging with mentions and replies allows multiple carrier operators, supervisors and third parties to collaborate on cases.

User Roles and
Group Assignments

Multi-User
Conversations

Notes, Mentions
and Replies

Hi Marley
Mobile App

Collaboration and Network Connectedness

35%

REDUCED CYCLE TIMES

35%

REDUCED CYCLE TIMES

In alpha testing with a third-party salvage vendor, Hi Marley’s network collaboration, automation and streamlined workflows reduced total loss claim cycle times by 35% between FNOL and vehicle release.

Hi Marley’s 45+ APIs and webhooks enable communication and collaboration across organizational boundaries.

Pre-built integration accelerators allow collaborative Hi Marley functionality directly within a carrier’s core system of record.

Multi-party texting facilitates cross-functional collaboration with shared cases and notes. All messages are routed through the
Hi Marley system, giving carriers complete control over who can view and participate.