Hi Marley and Duck Creek Provide an Integrated Experience for Adjusters

Our seamless integration removes friction, increases internal collaboration and simplifies communication. Carriers can handle claims in one system and enable adjusters to deliver an empathetic and efficient claims experience, keeping customers delighted and informed.

Integrated capabilities for Duck Creek operators include:

• Initiate text contact
• Create Hi Marley cases by lines of business or brands
• Capture SMS opt-in/opt-out
• Record real-time messages and claim status
• Utilize scheduled messages
• Assign and reassign operators
• Save conversation transcripts and media files through file notes
• Sync closure of the claim and conversation with simple configuration