Carriers plan to aggressively hire in the next year, with claims being a top area of focus. While there is pressure to quickly fill these open roles, the wrong hire can negatively impact an insurance carrier across multiple dimensions. When dealing with peoples’ emotions in a time of need, nothing can replace empathy—it is one of the most important qualities to look for when hiring a claims person.

Hi Marley supports 10 Digit Long Code (10 DLC) or Number Pooling (NP) for messaging, which has many benefits for insurance carriers.

One of Hi Marley's earliest adopters, Merchants Insurance Group continues to improve both policyholder and employee satisfaction across all personal and commercial lines.

To celebrate the early adopters who embraced Hi Marley to communicate with their members, The Auto Club Group (ACG), rolled out a 100/100 Club competition.

To increase engagement with Hi Marley, Plymouth Rock hosted a friendly competition that coincided with the Tokyo Olympics for everyone across the claims floor.

Usage-based auto insurance is growing in popularity as a great way to cut costs, without sacrificing coverage. Learn more about who makes a good candidate for this type of insurance and other factors to consider before switching your policy.

When disaster strikes, carriers want to help policyholders get back on their feet. Whether it’s proactive notifications, submitting a claim or asking questions, text messaging has many benefits for both policyholders and insurance carriers.

Designing a pilot to fully test an InsurTech solution before committing to implementation is the first step carriers must take to ensure their teams have the tools and technology in place to feel empowered to make a difference and improve the claims experience.