FEATURED Blog Post

Design Partner Ohio Mutual Shares Early Impact of Hi Marley’s Conversational FNOL™

Ohio Mutual, a design partner and Conversational FNOL early adopter joined the Hi Marley team and industry experts for a discussion on the FNOL process, how innovation is paving the way for improvements and results they've experienced with Hi Marley's FNOL solution.

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FEATURED Blog Post

Total Loss Assist Early Adopters Share Powerful Results

Early adopters from ACG and Indiana Farm Bureau join Copart and Hi Marley to share their organizations' transformational experiences and impactful results with Total Loss Assist. 

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FEATURED Blog Post | Mel Tejeda

Hi Marley Benefits: Seven Ways We Invest in Our Employees

From flexible work arrangements and comprehensive wellness programs to competitive compensation and learning opportunities, our offerings create an environment where people feel supported, valued, and empowered to thrive both personally and professionally.

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FEATURED Blog Post | Alex Burgess

Three Ways AI Can Transform the Claims Experience

With the growing role of AI in the insurance sector, conversations with policyholders can completely transform, driving efficiency and delightful experiences through an insurance organization. 

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FEATURED Blog Post

The Journey from Hi Marley Customer to Colleague: Q&A With CSM Angela Mitchell

Customer Success Manager Angela Mitchell shares about her journey from Hi Marley customer to colleague and how she leverages her carrier experience in her role today.

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FEATURED Blog Post | Kate Byrne

From Feedback to Implementation: How Customer Collaboration Shaped Total Loss Assist

Total Loss Assist has been a heavy endeavor of partnerships. Kate Byrne shares how carrier design partners were willing to provide feedback, iterate, and learn with us to help us build the product.

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FEATURED Blog Post | Glenn Shapiro, Former President of Allstate

Why Buying Wins Out Over Building When It Comes to Insurance Technology

Buying is almost always the right decision when making an investment in technology because it allows you to focus on what you’re really good at.

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FEATURED Blog Post

ACG Dramatically Improves KPIs with Hi Marley Coaching Capabilities

Hi Marley helps ACG drive member satisfaction throughout the claims process, from quickly answering questions, scheduling calls and inspections and sending and receiving media files, and with the addition of Coaching Capabilities, ACG could enhance member service and productivity.

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FEATURED Blog Post

Innovative Ideas and AI Solutions Shine at Camp Marley: AI Summer Games 2024

This year, Marley IO transformed into Marley AI, a 24-hour hackathon focused on crafting AI-supported innovations and how teams could utilize AI in-product to broaden our capabilities.

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FEATURED Blog Post

How Built-for-Insurance Technology is Improving This Adjuster’s Job

Angie Ellis, a Claims Adjuster shares four ways Hi Marley has helped transform her day-to-day responsibilities for improved outcomes.

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Hi Marley Blog

June 30, 2021
Four Key Points to Consider When Choosing a Texting Platform for Insurance
Ujjval Patel
Texting is accessible and personal and can reduce constant phone tag and poor customer experiences – but only if the right solution is used.
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June 10, 2021
Buy or Build? How Adapting and Evolving Through Partnerships May Be the Better Answer
Ujjval Patel
Opting for partnerships can create sustainable competitive advantages and agility.
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June 03, 2021
The Human Component of Claims Transformation
Robert Bowers
"Be transparent with employees and leaders about what we are doing, why we are doing it and what it means to them personally." This, and three other tenants Westfield uses to empower their team and make change stick.
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May 19, 2021
Text or Phone? How to Optimize Policyholder Communications
Mark Snyder
Customers want to decide when they want to communicate, how they want to communicate and how often they want to communicate. For insurance carriers, this means creating an omni-channel experience and choosing the right channel for the right message.
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May 14, 2021
Culturally Informed Listening Tour
Wanny Muñoz
The first of her family born on US soil, Wanny Muñoz is now using her family’s lessons to open up communication and foster an inclusive and accepting environment at Hi Marley.
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May 06, 2021
Innovations in Decentralized Insurance: Peer-to-Peer and Mutual Aids
Runhuan Feng
As technology and the sharing economy evolve, two new insurance models are expected to have a better cost advantage than even direct writers.
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April 29, 2021
How Digital Communication Solutions Can Make Your Insurance Claims Adjusters Happier
Hi Marley's texting platform helps Plymouth Rock close claims faster, more efficiently and with far less stress.
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April 26, 2021
The Brave New Skills Every Business Leader Needs
Stefanie Bishop
Better business decisions come from an open exchange of ideas. To accomplish this, leaders must first model humility and vulnerability.
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