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FEATURED Blog Post

Design Partner Ohio Mutual Shares Early Impact of Hi Marley’s Conversational FNOL™

Ohio Mutual, a design partner and Conversational FNOL early adopter joined the Hi Marley team and industry experts for a discussion on the FNOL process, how innovation is paving the way for improvements and results they've experienced with Hi Marley's FNOL solution.

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FEATURED Blog Post

Celebrating the Winners of Hi Marley’s Core Values Awards 2025

Hi Marley's Core Values Awards recognize those who shape Hi Marley’s positive culture and help us stay connected to our values—to be humble, to maximize courage and to live by Ubuntu—as we scale. Congrats to the 2025 recipients: Jennelle Brosseau, Dylan Cheung, Akshay Wani and Michelle Brooks.

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FEATURED Blog Post

Total Loss Assist Early Adopters Share Powerful Results

Early adopters from ACG and Indiana Farm Bureau join Copart and Hi Marley to share their organizations' transformational experiences and impactful results with Total Loss Assist.

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FEATURED Blog Post | Sara Kenney

Revolutionize Your Workflow: The Proactive Auto Adjuster’s Guide to Hi Marley

Hi Marley Customer Success Manager Sara Kenney shares experiences from her prior role as an auto claims adjuster and how she reduced inbound calls by 60 percent and other pro tips to streamline your workflow with Hi Marley.

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FEATURED Blog Post | Alex Burgess

Three Ways AI Can Transform the Claims Experience

With the growing role of AI in the insurance sector, conversations with policyholders can completely transform, driving efficiency and delightful experiences through an insurance organization.

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FEATURED Blog Post | Mel Tejeda

Hi Marley Benefits: Seven Ways We Invest in Our Employees

From flexible work arrangements and comprehensive wellness programs to competitive compensation and learning opportunities, our offerings create an environment where people feel supported, valued, and empowered to thrive both personally and professionally.

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FEATURED Blog Post

How Built-for-Insurance Technology is Improving This Adjuster’s Job

Angie Ellis, a Claims Adjuster shares four ways Hi Marley has helped transform her day-to-day responsibilities for improved outcomes.

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Hi Marley Blog

Innovations in Decentralized Insurance: Peer-to-Peer and Mutual Aids

As technology and the sharing economy evolve, two new insurance models are expected to have a better cost advantage than even direct writers.

How Digital Communication Solutions Can Make Your Insurance Claims Adjusters Happier

Hi Marley's texting platform helps Plymouth Rock close claims faster, more efficiently and with far less stress.

The Brave New Skills Every Business Leader Needs

Stefanie Bishop

Better business decisions come from an open exchange of ideas. To accomplish this, leaders must first model humility and vulnerability.

How SMS Text Solutions Improve Damage Assessment and the Customer Experience

Texting, so common in daily life, can also create greater efficiency and improved customer satisfaction for insurance carriers.

Insurance Claims Data: Time to Up the Game

With the vast amount of data now available, frontline employees need the skills to fully leverage that data in everyday decisions and interactions that create value for the company.

February 25, 2021

3 Ways Plymouth Rock Uses Digital Communication to Bolster Its Business

How texting is empowering Plymouth Rock Assurance to meet growing digital demands, reduce cycle times and streamline customer interactions.

September 02, 2020

3 Tips for Building Your Support Team

To build a responsive, customer-centric support team, organizations must focus on values, human-first thinking and documentation.

August 25, 2020

What Companies and Individuals Can Do to Be More Inclusive

Are you up to the challenge of taking a customer-first approach? Here are a few “golden rules” for inspiring the kind of loyalty that makes customers want to stay.