Hi Marley helps ACG drive member satisfaction throughout the claims process, from quickly answering questions, scheduling calls and inspections and sending and receiving media files, and with the addition of Coaching Capabilities, ACG could enhance member service and productivity.

Introducing Multi-Party Texting (MPT), an innovative and valuable feature that allows carrier users to add multiple SMS participants to a single conversation in Hi Marley, reducing friction points and making the experience more delightful.

Every year, natural disasters cause a tremendous amount of damage. While carriers are leveraging digital technology to provide early warning of impending storms to large swaths of policyholders, including hurricane preparedness tips, consumers should also take these steps to ensure they stay safe. 

Westfield worked with One Inc and Hi Marley to build an integration allowing adjusters to initiate payment through their claims system of record and consolidate all text messages into one conversation, saving cycle time, increasing efficiency and improving the claims experience.

In honor of National Insurance Awareness Day on June 28, here are some ways consumers avoid mistakes and maximize the value and benefits of their insurance policies.

Today's customers decide when, how and how much to communicate via these different channels. For insurance carriers, this means creating an omnichannel experience that meets the variety of their customers’ needs and communication preferences.

The digital world is in constant churn, presenting ever-new and evolving challenges and delights to creators and users. In this chaotic technological landscape, one thing is certain: simple, lovable UX will continue to captivate and hook users and will serve as the fundamental bedrock for meaningful digital experiences.

If you plan on celebrating or entertaining guests at your residence this summer, here are three things you should consider for how your homeowners’ or renters policy liability coverages will respond in the event of an unfortunate incident.