Time to first contact (TTFC) is an important metric carriers should measure, it sets the tone for the rest of the claim lifecycle and can improve business outcomes.

Hi Marley's Director of Solutions Consulting, Stephanie Behnke was joined by other P&C industry experts for an insightful discussion that explored the developing challenges carriers face around improving the customer claims experience.

Property and casualty insurance provider, Preferred Mutual Insurance Company partnered with Hi Marley to provide its customers and employees with communication options.

Here are some proactive steps consumers can take to avoid unexpected risk and costs, and ensure their auto and homeowners' insurance policies offers adequate coverage.

Hi Marley is the Zipwhip replacement for insurance that offers the features and functionality you had with Zipwhip and much more!

When merged and analyzed properly, survey and conversational sentiment data can be incredibly powerful tools in managing customer expectations, and in turn, providing better experiences.

Over the past few years, we've seen major leaps in innovation with loss prevention tools that monitor properties for the risk of potential loss events. And, as InsurTech evolves, so does the maturation of claim ecosystem capabilities, like using technology and data to coordinate and align efforts across multiple internal and external entities.

AF Group understands that the workers’ comp process can be overwhelming, which is why they strive to provide superior customer service, timely support and innovative solutions. Since offering Hi Marley for all workers' comp claims, employees have seen many benefits, including improved communication and streamlined claims processes.