Plymouth Rock received approximately 8,000 home and auto claims from Hurricane Ida. With such incredible call volume, the team was physically unable to answer every call and had to quickly divert to encourage policyholders to utilize texting, the most efficient channel to report their losses.

With the Hi Marley Insurance Cloud, AFR Insurance delivers better service, improves documentation, streamlines communication with policyholders of all ages and resolves claims faster.

Lori Pon, Director of Claim Strategy and Innovation at ACG provides insight on evaluating, implementing and driving adoption of InsurTech.

Once you identify the pilot’s scope, approach, objectives and measures of success, it’s time to implement the pilot. This article will provide a detailed roadmap to effectively “test drive” an InsurTech product.

Car accidents, many caused by distracted drivers, are the fifth leading cause of death in the U.S. In recognition of Distracted Driving Awareness Month, we’ve collected tips from Hi Marley customers for reducing distractions and staying safe on the road.

For policyholders, filing a claim doesn’t have to cause stress. Take a look at some real policyholders’ survey responses about how Hi Marley’s carrier partners turned a stressful situation into a lovable experience.

As consumer expectations evolve, the property and casualty insurance claims industry is constantly challenged to deliver fast, fair service while effectively managing claims costs. While this challenge is nothing new for our industry, it is rapidly accelerating and will continue to do so.

March 21 is World Down Syndrome Day. Stefanie Bishop shares how her second daughter, Nora, who was diagnosed prenatally with Down syndrome, has taught her that sometimes you have to draw back to rise up and move forward, and how that perspective influences her approach to the culture at Hi Marley.