Changing the Conversation in Insurance
With Hi Marley, carriers can quickly respond to customers and easily exchange information via SMS, reducing claims cycle times and costs and elevating customer satisfaction. Our seamless integration enables adjusters on InsuranceNow to:
- Initiate text contact and control
case visibility - View and manage customer
opt-in status - Manage multiple cases per claim
- Download transcripts upon case closure
- Sync claim status, SMS messages
and case notes in real-time - Open the Hi Marley web app with
one-click access - Automate case assignment
- Upload images and videos automatically
Hi Marley also integrates with Guidewire ClaimCenter versions 9, 10 and Cloud!
A Glimpse into Guidewire InsuranceNow
Hi Marley case details in InsuranceNow include opt-in status, privacy settings, SMS messages and more. Adjusters can open the case in Hi Marley with one click to send messages and utilize Hi Marley’s suite of insurance-specific communication and collaboration capabilities.
Integration Benefits
Enjoy an Integrated Experience
Reduce manual, redundant steps between systems with simple case creation and the real-time sync of claim details.
Maintain Security and Compliance
Manage customer opt-in, save conversation transcripts and default new cases to “private” for authorized-only visibility.
Improve Workflow Efficiencies
Cut down on administrative actions with automatic functionality and simplify navigation with single-click access to the Hi Marley web app.
