Client Executive (mid/senior level)
Hybrid - Boston, MAHi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS. Designed by insurance professionals, Hi Marley enables lovable, convenient conversations across the entire ecosystem, saving money and time for carriers while building customer loyalty through delightful interactions. Hi Marley's industry-leading collaboration, coaching and analytics capabilities deliver crucial insights that streamline carrier operations while enabling a frictionless customer engagement experience. The solution is made for the enterprise; it’s fast to deploy, easy to use and seamlessly integrates with core insurance systems. Through its advanced conversational technology, Hi Marley reduces friction – empowering innovative carriers to reinvent the customer and employee experience.
We are rapidly growing and seeking a strategic and dynamic Client Executive with a proven track record of closing enterprise software deals in highly regulated industries like insurance and finance. This role focuses on selling to top enterprise accounts, managing full sales cycles, and presenting Hi Marley’s value to C-level executives, while collaborating across all functions and reporting to the Head of Growth.
What you’ll do:
- Execute complex enterprise sales and effectively lead the sales process and activities through to close
- Consistently generate new leads and opportunities
- Strategically orchestrate resources internally and externally to achieve objectives
- Maintain timely and accurate reporting of the pipeline, account plans and activities
- Achieve agreed upon sales targets and outcomes within quarterly schedules
- Educate customers on how Hi Marley can benefit them and their insureds
- Establish, develop and maintain positive business and customer relationships
- Partner with the Customer Team to ensure customer receives maximum value and adoption
- Monitor the company’s industry competitors, new products, and market conditions
- Collaborate with colleagues to align on account/prospect research and strategy
- Demonstrate industry expertise on key business issues, processes and trends as well as develop and demonstrate Hi Marley solution domain expertise
- Continuously provide strategic plans to develop the pipeline
- Attend events and conferences to improve the Hi Marley brand visibility and network
- Accurately capture and report all aspects of account and opportunity information within a Salesforce (SFDC) system
What we are looking for:
- 6+ years in sales managing and closing enterprise software deals
- Experience selling in long sales-cycle environments (6 mo.+)
- Insurance industry experience
- The ability to build authentic relationships both internally and externally
- Exceptional communication skills, highly organized, collaborative and detail oriented
- Comfort in a startup environment – we move quickly and wear many hats in a dynamic environment
- Comfort with travel – expected 40% - 50% to develop and maintain relationships
Who We Are:
Hi Marley has three core values that are the foundation of our company culture, which every employee embodies:
- Max Courage - we encourage our team, our customers, and their customers to dream big, try new ideas and maximize impact by measuring risk.
- Be Humble – we lead with appreciation and promote a culture of humility, compassion and openness to learn from anyone, anywhere.
- Ubuntu “I am because we are” - we believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose we can achieve our fullest potential, together.
Benefits and Perks:
On top of an exciting, supportive and intellectually curious workplace, we provide:
- Full benefits package for employees working 30+ hours per week, including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance.
- Open vacation policy - we all work hard and take time for ourselves when we need it
- Competitive salary and generous stock options - we all get to own a piece of what we’re building
- A fun, lively startup culture
- Core values-based leadership
- A culture of employee engagement, diversity and inclusion
- Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx
What to Expect
When Applying
Knowing what to expect helps job seekers stay prepared, relaxed and able to share their authentic selves. The eight steps of the hiring process at Hi Marley reflect the company’s culture and values from beginning to end.
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