LWCC is using innovation to improve the workers’ compensation claims experience.
With Hi Marley’s Advanced Communication Platform, LWCC Eases Stress and Builds Trust with Injured Workers
Baton Rouge, LA and Boston, MA – November 12, 2020 – Hi Marley and LWCC announced today their partnership to improve and increase communication with injured workers and policy holders. Hi Marley’s texting platform is built for the insurance industry, allowing injured workers the flexibility of initiating and responding to their claims adjusters on their terms.
“With most people dealing with an accident on the job, it’s their first experience and they are scared, anxious and vulnerable,” explained Paul Buffone, LWCC Senior Vice President and Chief Claims Officer. “From the first point of contact through the entire claims process, we aim to ease that burden and instill confidence and trust; Hi Marley is helping us do that.”
“We created Hi Marley to make the insurance process easier, less stressful and more lovable,” shared Mike Greene, CEO of Hi Marley. “This is important to LWCC too, and we are proud to support them in using innovation to enhance their customers’ and employees’ experiences.”
In addition to helping customers, Hi Marley is helping LWCC employees improve their work life. “With Hi Marley, we’ve been able to build efficiencies into our daily workflows,” explained Jamie Bourg, Vice President of People Operations. “This helps our claims adjusters be more proactive and efficient, and helps our injured workers get to a resolution and back to work faster.” Bourg also noted that claims reps are now communicating more often with policyholders and are building deeper relationships.
Another advantage of Hi Marley’s platform is the ease and ability to share documents and pictures, along with the Auto-Translate feature – all of which are widely used and valued at LWCC.
About LWCC
LWCC is a champion of Louisiana business and proud to be headquartered in the state capital, Baton Rouge. As a model single-state, private mutual workers’ comp company, we promote safety, security, and stability in Louisiana. LWCC is dedicated to excellence in execution, from underwriting to life-long care of injured workers. We are proud to partner with our agents, and together deliver outstanding service to our policyholders and their workers. Our commitment is to be there for Louisiana. Always. Our mission is to help Louisiana thrive by bettering our state one business and one worker at a time. LWCC has been recognized by industry leading benchmarker AON and named to the Ward’s 50® group of top-performing insurance companies for achieving outstanding results in the areas of safety, consistency, and performance over a five-year period, 2015-2019. For more information on the corporation and its services, please visit www.lwcc.com.
About Hi Marley
Hi Marley is the intelligent communication platform for the insurance industry. Built by people who know and love insurance, the platform enables hassle-free texting across the entire ecosystem, empowering insurance professionals and delighting policyholders. Hi Marley’s industry leading analytics deliver novel insights that fuel continuous improvement. The solution is built for the enterprise – fast to deploy, easy to use and seamlessly integrates with other core systems. Hi Marley is empowering the world’s leading insurance carriers to reinvent the customer and employee experience. Learn more at www.himarley.com.
