Peel Mutual Insurance First in Canada to Launch Hi Marley
Peel Mutual Insurance Drives Customer Centric Experience with Hi Marley’s AI-based Texting Platform Built Specifically for Insurance
Boston, MA – February 18, 2020 – Peel Mutual, one of the largest members of the Ontario Mutuals, is committed to being the best mutual insurer in Ontario. As a forward-thinking organization that continually looks to innovate, Peel Mutual has launched Hi Marley to continue to deliver an outstanding customer experience built on trust.
Peel Mutual is leveraging Hi Marley to assist in their auto, home and business claims teams. Their aim — to be the first insurance carrier offering Hi Marley in Canada — is differentiating them through dedication to their insureds. They seek to provide a seamless and simple texting solution for their policyholders and offer modern day technology advancements for their claims adjusters.
Irene Bianchi, CEO for Peel Mutual, said, “We are so excited to start the new year off with a better communication commitment to our policyholders. We strive to leverage cutting edge technology in a simple way that today’s customers just expect.”
Dan Heap, Vice President of Claims, added, “We are proud to offer not just a texting solution for our insureds, but also a more simple and efficient way for our team to handle claims.”
The Hi Marley platform addresses the significant industry problem of phone tag by connecting carriers and customers through two-way texting. They can communicate and exchange pictures and document, while the insurance-specific AI enables the process. Carriers can start with zero IT effort, delight customers with exceptional service and resolve claims faster. After successful results with US insurers, Hi Marley is now available in Canada.
Mitesh Suchak, COO of Hi Marley, said, “We are thrilled to be working with Peel Mutual and their innovative team. It is very exciting to support them as the first carrier to offer Hi Marley in the Canadian marketplace.”
About Peel Mutual Insurance
Peel Mutual has been providing quality insurance products and serving Ontario residents since 1876. As one of the largest members of the Ontario Mutuals, we are owned and directed by our policyholders and represent one of the strongest, most secure financial networks in the world. We offer a complete line of residential, automobile, farm and commercial insurance products tailored to protect you and your family. Learn more at www.peelmutual.com.
About Hi Marley
Hi Marley is the intelligent communication platform for the insurance industry. Built by people who know and love insurance, the platform enables hassle-free texting across the entire ecosystem, empowering insurance professionals and delighting policyholders. Hi Marley’s industry leading analytics deliver novel insights that fuel continuous improvement. The solution is built for the enterprise – fast to deploy, easy to use and seamlessly integrates with other core systems. Hi Marley is empowering the world’s leading insurance carriers to reinvent the customer and employee experience. Learn more at www.himarley.com.
