Customers - Hi Marley

Featured Customer content

Five Ways Norfolk & Dedham Group Elevates the Claims Experience with Templates

By leveraging message templates, N&D streamlined communication, reduced manual tasks, and improved claim cycle times, leading to increased customer satisfaction and a more efficient workflow.

Featured Customer content

ACG Dramatically Improves KPIs with Hi Marley Coaching Capabilities

Hi Marley helps ACG drive member satisfaction throughout the claims process, from quickly answering questions, scheduling calls and inspections and sending and receiving media files, and with the addition of Coaching Capabilities, ACG could enhance member service and productivity.

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How Built-for-Insurance Technology is Improving This Adjuster’s Job

Angie Ellis, a Claims Adjuster shares four ways Hi Marley has helped transform her day-to-day responsibilities for improved outcomes.

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Westfield Integrates One Inc and Hi Marley to Create One Unified Conversation

Westfield worked with One Inc and Hi Marley to build an integration allowing adjusters to initiate payment through their claims system of record and consolidate all text messages into one conversation, saving cycle time, increasing efficiency and improving the claims experience.

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Plymouth Rock Uses Hi Marley to Handle Thousands of Claims in Hurricane Ida Aftermath

Plymouth Rock received approximately 8,000 home and auto claims from Hurricane Ida. With such incredible call volume, the team was physically unable to answer every call and had to quickly divert to encourage policyholders to utilize texting, the most efficient channel to report their losses.

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AF Group Companies Bring Empathy and Innovation to Workers’ Compensation with Hi Marley

AF Group understands that the workers’ comp process can be overwhelming, which is why they strive to provide superior customer service, timely support and innovative solutions. Since offering Hi Marley for all workers' comp claims, employees have seen many benefits, including improved communication and streamlined claims processes.