FEATURED Blog Post

Design Partner Ohio Mutual Shares Early Impact of Hi Marley’s Conversational FNOL™

Ohio Mutual, a design partner and Conversational FNOL early adopter joined the Hi Marley team and industry experts for a discussion on the FNOL process, how innovation is paving the way for improvements and results they've experienced with Hi Marley's FNOL solution.

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Hi Marley Blog

March 19, 2025
Ohio Mutual Insurance Group: Four Immediate Benefits of Conversational FNOL
Ohio Mutual Insurance Group partnered with Hi Marley to implement Conversational FNOL and experienced streamlined communication, improved claims triaging, more efficiencies during catastrophic events, and opened doors to future innovations.
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March 18, 2025
What Do Engineers and Vegetarians Have in Common?
Jonathan Tushman
Jonathan Tushman explores the revival of the Cucumber TDD framework in the era of LLMs, imagining a future where AI automates test creation and iteration from Gherkin syntax and reflects on how Cucumber once simplified tech due diligence and could now streamline engineering workflows again with AI.
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March 11, 2025
How Empathy and Curiosity Helped Transform the FNOL Experience
Nick Cook
Curiosity and empathy are crucial for creating product breakthroughs, and they helped shape Hi Marley’s Conversational FNOL. Principal Product Manager Nick Cook discusses how Hi Marley reimagined FNOL to streamline the process, reduce friction, and improve satisfaction for both carriers and customers.
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February 26, 2025
Voice of the Policyholder Survey: How Carriers Can Improve the Total Loss Process
To better understand how policyholders navigate an auto total loss claim, Hi Marley surveyed 800 US policyholders who experienced an auto total loss claim in the past three years. The results revealed key insights into how carriers can improve the auto total loss claim process and policyholder satisfaction.
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February 25, 2025
On The Coattails of Pull Requests
Jonathan Tushman
The Pull Request (PR) workflow has become a foundational and trusted checkpoint in software development, enabling seamless integration of AI tools. PRs are the perfect "human-in-the-loop" mechanism that allows Gen AI to thrive in engineering environments without disrupting existing workflows.
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February 21, 2025
Hi Marley Connect: Keeping Conversations at Your Fingertips Without Workflow Interruption
Leah Haas Sanborn and Lina Sullivan
Introducing Hi Marley Connect, a lightweight extension of our web app. Carriers just install the browser extension for Chrome or Edge, allowing insurance professionals to leverage Hi Marley's features and functions while working across systems.  
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February 20, 2025
The Deadweight Loss of Visual Studio Code
Jonathan Tushman
The “free” pricing of VS Code distorts the software market and stifles innovation by making it harder for competition. If MSFT started charging a fair price for their product, it could fix three of the main issues of economic deadweight loss.
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January 22, 2025
Celebrating the Winners of Hi Marley’s Core Values Awards 2025
Hi Marley's Core Values Awards recognize those who shape Hi Marley’s positive culture and help us stay connected to our values—to be humble, to maximize courage and to live by Ubuntu—as we scale. Congrats to the 2025 recipients: Jennelle Brosseau, Dylan Cheung, Akshay Wani and Michelle Brooks.
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