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Transforming Claims with Responsible, AI-Powered Conversational FNOL™

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Resource Center

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Video
Uncover the Most Frequently Asked Questions in Workers’ Compensation Claims
Hi Marley found that six root causes drive the most frequently asked questions in workers’ compensation claims. Carriers who stay ahead of these inquiries will improve clarity, streamline the process and provide injured workers the support they need to return to their livelihoods faster.
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Webinar
Reimagining Claims Communication: Hi Marley and Guidewire ClaimCenter in Action
Enjoy a live demo, walk-through of Hi Marley’s consultative implementation process and expert Q&A.
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Data Sheet
Hi Marley Mobile App
The Hi Marley Mobile App supports carrier operators away from their desks. With functionality to support existing workflows, the Mobile App allows carriers to keep customer conversations flowing, increase internal teamwork and reduce cycle times.
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Infographic
Voice of The Policyholder Survey: Texting Helps Carriers Deliver Seamless Customer Experiences
Hi Marley surveyed 1,000 policyholders to learn more about their communication preferences, and results revealed that consumers have better experiences and stronger relationships with businesses that communicate via text messaging.
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Press Hit
The Role of Empathy in Total Loss Insurance Claims
Digital Insurance
Clear and empathetic communication is critical for alleviating negative emotions associated with total loss. Policyholders are more likely to feel supported and less stressed when carriers provide timely updates, answer questions thoroughly and show genuine concern.
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Webinar
Transforming Claims with Responsible, AI-Powered Conversational FNOL™
See how Conversational FNOL transforms claims with automation, simplicity, and empathy. Join our live demo and expert Q&A with the FNOL team!
Register Now
Video
Hi Marley’s Conversational FNOL
Hi Marley creates one unified conversation from FNOL to case closure. Carriers can increase call deflection, decrease claim re-assignments and reduce cycle times while staying focused on the customer. And for insureds, Hi Marley’s Conversational FNOL allows for free-flowing communication on their preferred channel.
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Data Sheet
Hi Marley’s Conversational FNOL
With Conversational FNOL, customers explain what happened in their own words and carriers gather pertinent information up-front. Any operator assigned to the Hi Marley case can access and reference the stories and data throughout the claim lifecycle.
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