Webinar

Transforming Claims with Responsible, AI-Powered Conversational FNOL™

See how Conversational FNOL transforms claims with automation, simplicity, and empathy. Join our live demo and expert Q&A with the FNOL team!

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Video

What Drives 1-Star and 5-Star Customer Satisfaction Scores in Claims?

To better understand what drives claims consumer satisfaction, we analyzed nearly 25,000 1-and-5-star customer survey responses from more than 50 of our P&C carrier partners in Hi Marley’s database to reveal the biggest drivers of optimal and sub-optimal claims experiences.

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Press Release

Hi Marley Introduces Conversational FNOL

Introducing Conversational FNOL™, an AI-supported solution that simplifies first notice of loss (FNOL), allowing policyholders to explain what happened in their own words while Hi Marley’s technology gathers critical information, immediately and accurately. 

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Webinar

Hi Marley’s Total Loss Assist Unveiled: Early Adopters Share Real-World Impact and Future Innovation

Ready to improve the total loss process? Join ACG's Chris Gerhardt, Indiana Farm Bureau's Jake Carr and Copart's Jeff Dunlap for a crucial, results-focused webinar.

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White Paper

Combining Automation and Empathy: How Carriers Can Tackle the Most Frequently Asked Questions in Workers’ Compensation Claims

Uncover the most common questions in workers’ compensation claims to improve outcomes, streamline the process, and provide much-needed support to injured workers on their recovery journey.

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Webinar

Revolutionizing FNOL: How Conversational Technology is Shaping the Future

Join early design partners and industry experts for a discussion on the challenges faced in the FNOL process and how innovation is paving the way for improvements.

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White Paper

Accelerate Customer Satisfaction in Auto Total Loss Claims

Read our report to learn how carriers can streamline the total loss process, reduce costs and improve the customer experience.

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White Paper

Voice of the Policyholder Survey: FNOL’s Impact on Claim Satisfaction

This report explores policyholders’ experiences with first notice of loss (FNOL) and how carriers can improve this crucial first step in the claims process.

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Resource Center

Case Study Data Sheet Ebook Infographic Presentation Press Hit Press Release Video Webinar White Paper
Press Hit
The Role of Empathy in Total Loss Insurance Claims
Digital Insurance
Clear and empathetic communication is critical for alleviating negative emotions associated with total loss. Policyholders are more likely to feel supported and less stressed when carriers provide timely updates, answer questions thoroughly and show genuine concern.
View Now
Webinar
Transforming Claims with Responsible, AI-Powered Conversational FNOL™
See how Conversational FNOL transforms claims with automation, simplicity, and empathy. Join our live demo and expert Q&A with the FNOL team!
Register Now
Video
Hi Marley’s Conversational FNOL
Hi Marley creates one unified conversation from FNOL to case closure. Carriers can increase call deflection, decrease claim re-assignments and reduce cycle times while staying focused on the customer. And for insureds, Hi Marley’s Conversational FNOL allows for free-flowing communication on their preferred channel.
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Data Sheet
Hi Marley’s Conversational FNOL
With Conversational FNOL, customers explain what happened in their own words and carriers gather pertinent information up-front. Any operator assigned to the Hi Marley case can access and reference the stories and data throughout the claim lifecycle.
View Now
Press Release
Hi Marley Introduces Conversational FNOL
Introducing Conversational FNOL™, an AI-supported solution that simplifies first notice of loss (FNOL), allowing policyholders to explain what happened in their own words while Hi Marley’s technology gathers critical information, immediately and accurately. 
View Now
Video
What Drives 1-Star and 5-Star Customer Satisfaction Scores in Claims?
To better understand what drives claims consumer satisfaction, we analyzed nearly 25,000 1-and-5-star customer survey responses from more than 50 of our P&C carrier partners in Hi Marley’s database to reveal the biggest drivers of optimal and sub-optimal claims experiences.
Watch Now
Data Sheet
The Hi Marley Insurance Cloud
Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS.
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Infographic
Voice of The Policyholder Survey: Insights and Opportunities for The Auto Total Loss Experience
Hi Marley surveyed 800 people who recently had a car declared a total loss, this infographic summarizes the results and key takeaways about policyholders' experiences with the total loss claim process.
View Now